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Sometimes they make it sound like you’re a useless animal… March 15, 2010

Posted by Alan Yu in Communication.

A colleague and I changed our travel plans at short notice and decided to take an earlier flight than the one we had booked.  There were no seats available in business class on that flight, so they had to re-book my colleague into economy.  This was the question the kind-hearted person at the service desk put to her colleagues at the gate: “Should I downgrade him first before I send him over?”  After some further exchange, she asked again: “Should I put him down before he comes across?”  Even well-meaning people trying their best to help sometimes make you feel like an animal past its use-by date…



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